Shipping policy

Shipping Policy

Thank you for shopping with So Lady.

Order Processing
Orders are typically processed within 1 to 3 business days after payment is received. During peak periods, launches, or promotional periods, processing times may be slightly longer.

Shipping Times
Estimated delivery times within the United Kingdom are as follows:
- Free UK Delivery: 1 to 3 business days

Please note that delivery times are estimates only and are not guaranteed.

Shipping Confirmation
Once your order has been dispatched, you will receive a confirmation email with your shipping details. Tracking information will be provided where available.

Shipping Charges
We offer free delivery on all orders within the United Kingdom.

Delays
We are not responsible for delays caused by couriers, weather conditions, public holidays, or other circumstances outside our control.

Incorrect Shipping Details
Please make sure your shipping address is correct before placing your order. If you notice an error, contact us as soon as possible at info@solady.co.uk. We cannot guarantee changes once an order has been processed.

Lost or Missing Parcels
If you believe your parcel is lost or missing, please contact us at info@solady.co.uk and we will do our best to assist you.

Damaged Parcels
If your order arrives damaged, please contact us as soon as possible, ideally within 48 hours of delivery, at info@solady.co.uk with your order number and clear photos of the packaging and item.

Contact
If you have any questions about shipping, please contact us at info@solady.co.uk.